Your Healthcare Operations, Simplified
From receiving orders to keeping providers & patients updated, we keep your operations moving—so you can focus on delivering. We don’t replace your team. We amplify it.
Beyond Supply Chain: Your End-to-End DME Partner
We handle patient updates, insurance hurdles, and delivery logistics—so you can focus on quality and compliance.
Research Shows:
- Patient Non-Adherence: 30% of DME refills are delayed due to poor communication (Journal of Patient Experience).
- Coverage Confusion: 35% of DME denials stem from incorrect VOB/COB verification (CMS Audit Report).
- Delivery Delays: 60% of suppliers face delays due to misaligned logistics (HIDA,.
SLA Commitments:
- Refill Response Time: Send patient reminders within 24 hours of due dates.
- VOB/COB Accuracy: 99% insurance verification accuracy to reduce denials.
- Delivery Updates: Notify patients/providers of delays in real time.
| Common Challenges | How We Help |
|---|---|
| Orders lost in the shuffle. | Track shipments end-to-end and update providers/patients in real time. |
| Denied claims due to coverage gaps. | Verify Medicare guidelines, HCPCS codes, and prior auths upfront. |
| Billing disputes tying up cash flow. | Reconcile payments and resolve invoice discrepancies within 72 hours. |
| Suppliers and providers misaligned. | Coordinate logistics to reduce backorders and stockouts. |
Core Services
Patient Refill & Delivery Coordination
What We Do:
- Send refill reminders and track adherence.
- Update patients on delivery ETAs and reschedule missed shipments.
How We Help: - Reduce patient non-adherence by 40% with proactive outreach.
- Cut “where’s my order?” calls by 50% via real-time tracking.
Insurance Verification & Authorization (VOB/COB)
What We Do:
- Verify coverage (Medicare, Medicaid, private payers) and coordinate benefits.
- Secure prior auths and update providers on requirements.
How We Help: - Slash denials by 35% with daily eligibility checks.
- Speed up approvals with payer-specific templates.
Order Management & Logistics
What We Do:
- Process orders, resolve delays, and coordinate with distributors/providers.
- Sync delivery schedules with patient availability.
How We Help: - Reduce backorders by 30% with predictive inventory tracking.
Billing & Payment Support
What We Do:
- Resolve disputes with payers, reconcile AR, and clarify patient balances.
- Generate compliant, empathetic patient statements.
How We Help: - Accelerate payments by 25% with error-free invoicing.
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Frequently Asked Questions
Explore our comprehensive range of innovative services, tailored to meet your every need and fuel your success.
We provide comprehensive Medical Billing solutions, including insurance claim creation and submission, claim monitoring and resolution (for rejections, denials, or scrubbing errors), handling appeals, addressing under/overpayments, generating detailed financial reports, and offering policy recommendations tailored to local payer rules.
Our team stays up-to-date with the latest Medicare rules and guidelines. We utilize advanced billing software and local payer policy knowledge to ensure all claims are accurate, compliant, and processed efficiently to minimize denials.
By outsourcing your Medical Billing to us, you can reduce administrative overhead, streamline claim submissions, and improve cash flow. This allows your staff to focus more on patient care, while we handle the complexities of Medical Billing.
We proactively monitor all claims and quickly address any rejections or denials. Our team works on appeals, resolves issues with local payer rules, and ensures timely reimbursement. We also provide detailed reports to keep you informed about claim statuses and resolutions.